Peace of mind

Returns & refunds

We want you to love every product. If something isn’t right, we’re here to help.

14-day window

Request a return within 14 days of receiving your order for unused, unopened items in original packaging.

Easy process

Email us with your order number. We’ll send return instructions and guide you through every step.

Fast refunds

Once we receive and inspect your return, refunds are processed within 5–10 business days.

What can be returned

  • Unopened, unused products in original packaging
  • Defective or damaged items (please include photos)

What cannot be returned

  • Opened or used beauty and skincare products (for hygiene reasons)
  • Sale or final-sale items (unless defective)
  • Items without original packaging

How to start a return

  1. Email davidf@calmcaressasmr.com with your order number and reason for return.
  2. We’ll reply with instructions and, if approved, a return authorization.
  3. Ship the item back using a trackable method. Return shipping is the customer’s responsibility unless the item is defective or we made an error.

Refunds

After we receive and inspect your return, we’ll refund the original payment method within 5–10 business days. You’ll get an email confirmation when it’s issued.

Exchanges

We’re happy to help with exchanges for a different product or shade when available. Just reach out and we’ll take care of it.

Damaged or incorrect items

If you received a damaged or incorrect item, contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund at no extra cost.

Last updated: July 2026